Buyer protection

The payment hold

Every payment is held by the marketplace from checkout until delivery is confirmed and your 48-hour case window has passed. Delivery is confirmed by the carrier's delivery scan, by you from your order page, or automatically 21 days after the seller shipped if no scan ever arrives. If a case is open when the window ends, the money stays on hold until the case is decided.

When you can open a case

Open a case from the order in My e-airbags › Purchases any time after you pay, until the 48-hour window after delivery closes. After that window the seller has been paid and a case can no longer hold the payment; message the seller about their return policy instead, and contact support if they do not answer.

Before opening a case, message the seller from the order. Most problems — a tracking number that hasn't updated, a question about a mark in the photos — are solved in a reply. Opening a case also starts a thread with the seller; staff can read it.

What a case can be about

Item not received

Tracking shows no delivery, or shows delivery to a place that isn't your address. Check with the carrier and anyone at the address first; many "missing" packages are found within a day.

Not as described

The part differs materially from the listing: a different part number, a different position, deployed, damaged connector, missing pieces, or marks the photos didn't show.

Wrong part / doesn't fit

The part number doesn't match what was listed, or the seller sent a different unit than the one photographed. Fitment to your specific vehicle is your responsibility to verify before buying; a part that matches its listing but doesn't fit is covered only by the seller's return policy.

Arrived damaged

Shipping damage. Keep the box and packing material and photograph everything before you move it — the carrier claim depends on it.

How a case is decided

1. You describe the problem and attach photos (part number label, connector, packaging, any damage). Clear photos decide most cases.
2. The seller has a chance to respond — send a prepaid return label, offer a partial refund, or explain.
3. If the two of you agree, the case is resolved on those terms. If not, e-airbags.com staff decide the case on the evidence: the listing, the photos from both sides, the tracking history and the messages.
4. A decision can be a full refund, a partial refund or a release of the payment to the seller. When a return is required, the part goes back by ground with tracking and the refund is issued when it is delivered to the seller.

Refunds

Refunds go back to the original payment method — the card, wallet or PayPal account you paid with — and include the sales tax on the refunded amount. Banks typically post a refund within 5–10 business days of it being issued. If the seller has already been paid when a refund is granted, the marketplace refunds you and recovers the money from the seller; you never have to wait for the seller.

What buyer protection does not cover

• A part that matches its listing but does not fit your vehicle. Verify fitment by part number or by asking the seller with your VIN before buying. The seller's return policy (shown on each listing) may still allow a return.
• Labor, towing, diagnostic, rental or other costs around installing or removing a part.
• Damage caused during installation, or problems reported after the case window has closed.
• Orders paid outside e-airbags.com. Never pay a seller directly; a seller who asks you to is breaking the seller agreement — report it to support.

Chargebacks

Opening a case is faster than a chargeback and keeps the evidence in one place. If you file a chargeback with your card issuer, the case is paused while the issuer decides, and the outcome follows the issuer's decision.

e-airbags.com is a marketplace and not a party to the sale. Buyer protection describes how the marketplace handles the payment it holds; it is not a warranty on the part. See the Terms of Use.